To create fair and reasonable expectations, we offer the following level of service agreement, based on our staff, specialties and resource-efficient resources. Facility Management will provide a response to requests based on the following priority level, which is granted to each mission requirement: Key changes/blockages for reasons other than maintenance Anxious to be transparent and clarify expectations with our customers, we have provided below a list of the types of basic repairs and services that are complemented by the standard contract requirement process at no cost to the requesting service. We have established a framework that prioritizes these mission requirements, as well as a basic service level agreement for those services. Urgent – (themes/elements, large or small, that may jeopardize academic mission, structural integrity or the operation of critical building systems) Below we have also provided below a list of generally larger repairs and replacement services (also called “projects”) that will facilitate the management of facilities, but only if funded by the applicant and after approval of the Capital Work Group, college dekane or Provost. Repairing/installing specific devices to a department or program (for example. B scientific laboratory equipment, kitchen equipment, weight room equipment) Emergencies – (problems/objects considered lethal or fire-fighting) – Immediate routine (provided communication is provided in person or by telephone) – (problems/objects, large or small, which must be addressed for the maintenance of normal operation) – See below; On a case-by-case basis and approved by the Capital Work Group, Dean of the College, or Provost Response – 24-48 hours (Suppose the communication is received by e-mail or work system) Response – Same Day (accepted, problem-specific FM staff is physically available to respond) plumbing, heating, ventilation and seasonal or planned air conditioning – (problems/items/items that are casual and/or can be dealt with on a basis; For example: removal of gutter sheets) building/office/bulletin room boards, whiteboards, shelves, plates/panels, etc. Special requests requiring heavy lifting, such as moving. B offices and deliveries.