Last month, Amazon decided to prioritize so-called essential items such as cleaning products, health products and shelving food products in its warehouses to meet customer demand. Amazon stopped accepting shipments from sellers that did not meet the purchase needs caused by the virus. The mandate has caused a stir in its army of third-party sellers, who account for 58% of Amazon`s revenue. The steps to place an order with a third party are the same as any order on Amazon.com. You add items to your shopping cart, then you finalize your order through the Amazon check-out process. Payment for your order can be processed immediately and not just when the order is shipped. Amazon will pay your money to a third party, but will never pass on your payment information. “While this decision affects a very small number of shippers, it limits options for these small businesses to some of the most requested shipping days in history and may compromise their ability to meet customer requirements and manage their business,” a fedEx spokesperson for sister publication Supply Chain Dive said by email. “FedEx Ground is ready to support our customers and will continue to deliver record volumes this Christmas season.” A third means things that are neither sold nor fulfilled by Amazon. Amazon couldn`t get many parcels to its customers in a day or two, as promised before the outbreak. The company last month banned sellers from delivering non-essential items to their warehouses because it shifted its focus to demand for basic foodstuffs such as medical care and baby products.
Here`s an Amazon support document that might help. It seems that if you order by a third party, the order is satisfied and shipped by that seller and that the order is still protected by Amazon. If you want to keep your address private, don`t enable third-party address sharing. Gift buyers should then manually enter your delivery address. Neil Saunders, Managing Director, GlobalData: Whatever the reason, the timing is terrible: any major change in the shipping rules around the holidays is strange and very difficult. The tech giant has been overwhelmed by orders, as Americans follow instructions to stop the spread of coronavirus. As a result, its storage network is struggling to meet demand, and order delivery times in its Prime program, which have previously provided items in one day or less, have slipped for up to a month in some cities. The only winner here is Amazon! Customers, FedEx, UPS (et al.) and third parties are all aggrieved by the ban. I think the flowering is starting to come from the Amazonian rose.
It`s not going to hurt FedEx – people know how long it takes them to deliver. It will hurt third-party sellers, and … it`s going to hurt Amazon because it`s incredibly venal. There is no doubt that Amazon wants to have more control over shipping and bring more of the execution process home. This is necessary to create better economies of scale and reduce costs that have recently skyrocketed and are now fuelling profitability. This makes sense, even if the timing makes little sense. Amazon suspends non-Amazon parcel shipments because it cannot track customer orders during the coronavirus pandemic. www.amazon.com/gp/help/customer/display.html?nodeId=537802 Although the ban is temporary, according to the newspaper, shoppers have tried to order last-minute Christmas gifts.